The Call Experts allows customers to rapidly set up a hosted contact centre, without having to purchase and locate new equipment. The Call Experts hosted call centre provides a fully managed, network-based suite of contact centre applications that are hosted from its state of the art data centres. The Call Experts is a cost-effective way to obtain a hosted contact centre with minimum start up costs and no expensive capital outlay. All your contact centre voice & data technology requirements reside in our hosted data centre. The Call Experts hosted call centre will maintain and upgrade your contact centre systems and applications, as well as the IP connections to them. The Call Experts is the ideal hosted contact centre technology platform:
* No capital expenditure.
* No hardware and software costs.
* No maintenance support services costs.
* No installation or integration headaches.
* No training and administrative costs.
The Call Experts hosted call centre is a network-based hosted multi-tenant, multi-media contact centre system that unifies all communication channels, including Telephone, Email, Text, Video, and Web. The Call Experts hosted call centre is hosted in premier data-centres across the UK with comprehensive facilities and high level of security. The The Call Experts hosted call centre platform operates in a VoIP environment to deliver a QoS computer to computer communications for both inbound and outbound applications. The minimum a contact centre needs to access the system is a browser and a USB headset. The Call Experts hosted call centre offers a complete and robust set of contact centre applications that can address all customer requirements:
* Automatic Call Distribution (ACD)
* Interactive Voice Response (IVR)
* Hosted Predictive Dialer, Hosted Preview Dialer, and Hosted Progressive Dialler
* Predictive, Preview, and Progressive Diallers
* Campaign Management & Interaction History
* Multimedia Recording & Quality Monitoring
* Email Management
* Web Chat & Web Collaboration
* Video Conferencing
* Administration & Reporting
By running on IP, multiple sites are treated as a single virtual hosted contact centre, giving the opportunity to manage agents in smaller branch offices or home workers. To the customer interactions appear seamless, irrespective of the agent's location.