OUTBOUND:
The Call Experts outbound services enable customers to enhance their market share and expand presence in their target markets in both B2C and B2B spaces.
Outbound services offered are:
• B2C and B2B Customer Acquisition
• Lead Generation
• Win Back Programs
• Tele Surveys
• Customer Loyalty Programs
• Welcome Calls
• Service Satisfaction Follow-ups
• Database Enhancement
• Up Sell/Cross Sell
• Sales Verification
Key parameters tracked and benchmarked against SLAs are:
• SPH
• CPH
• Conversions
• List Penetration
• Talk Time
OUTBOUND:
The Call Experts outbound services enable customers to enhance their market share and expand presence in their target markets in both B2C and B2B spaces.
Outbound services offered are:
• B2C and B2B Customer Acquisition
• Lead Generation
• Win Back Programs
• Tele Surveys
• Customer Loyalty Programs
• Welcome Calls
• Service Satisfaction Follow-ups
• Database Enhancement
• Up Sell/Cross Sell
• Sales Verification
Key parameters tracked and benchmarked against SLAs are:
• SPH
• CPH
• Conversions
• List Penetration
• Talk Time
INBOUND:
Inbound voice services provided across various verticals include:
• Tele Sales and Order Booking
• Cross Sell and Up Sell
• Customer Support
• Helpdesk services
• Query Handling services
• Technical support
• Collections
• Email & Chat support
Key parameters tracked and benchmarked against SLAs:
Conversion Ratio (for Inbound Sales)
Average Speed of Answer
Average Handling Time (includes Talk time and Wrap-up time)
Abandon Rate
First Time Resolution (Tech support)